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Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays, and will be postponed until the next business day.

If you have not received the product within 7 working days, please email your order number to cs@profone.com.hk for us to follow.

 

Shipping rates

Shipping charges for your order will be calculated and displayed at checkout.

Total amount of

Shipment cost

Order over HK$ 200

Free

Order below HK$ 200

HK$15

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email and SMS once your order has shipped, and you may login myCarun to track your order status.

 

Damages

myCarun is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.


International Shipping Policy

For international shipment, please email us at cs@profone.com.hk for further arrangement.


Return and Refund Policy

Our Return and Refund Policy provides detailed information about options and procedures for returning your order.